When Movers Damage Furniture

Oct 01, 2023

When you hire professional movers to help you with your move, you expect them to handle your furniture with care. Unfortunately, accidents can happen, and sometimes furniture ends up damaged during the moving process. Dealing with damaged furniture can be frustrating and stressful, but there are steps you can take to address the issue and seek compensation for the damage.

Inspecting Furniture Before the Move

Before the movers arrive, it's important to inspect your furniture and take note of any existing damage. This will help you determine if any new damage occurred during the move. Take pictures of your furniture from different angles, paying close attention to any existing scratches, dents, or other issues. This documentation will be useful if you need to file a claim later on.

movers damaging furniture

Notifying the Moving Company

If you notice any damage to your furniture during the move, it's crucial to notify the moving company as soon as possible. Contact their customer service department and provide them with detailed information about the damage. Be prepared to provide pictures and a description of the damage, as well as any documentation you have from the pre-move inspection.

Filing a Claim

Most moving companies have a claims process in place for handling damaged items. Follow their instructions for filing a claim, which usually involves filling out a form and providing supporting documentation. Make sure to include all relevant information, such as the value of the damaged item and any repair or replacement estimates you have obtained.

claim form

Working with the Moving Company

Once you have filed a claim, the moving company will typically investigate the damage and determine the appropriate course of action. They may request additional documentation or ask for an independent evaluation of the damage. It's important to cooperate with the moving company throughout this process and provide any requested information promptly.

Seeking Compensation

If the moving company accepts your claim, they may offer compensation in the form of repairs, replacement, or a monetary settlement. Review their proposed solution carefully and make sure it aligns with your expectations. If you are not satisfied with their offer, you can negotiate for a fair resolution or seek legal advice if necessary.


Preventing Future Damage

To minimize the risk of furniture damage during a move, there are several precautions you can take. Consider disassembling large furniture pieces whenever possible, as this can make them easier to transport and less prone to damage. Use proper packing materials, such as bubble wrap or moving blankets, to protect fragile items. Additionally, communicate any specific concerns or instructions to the movers so they can handle your furniture with extra care.

Choosing a Reliable Moving Company

One of the best ways to avoid furniture damage during a move is to choose a reliable and reputable moving company. Do your research, read reviews, and ask for recommendations from friends or family. Look for a company that has experience handling valuable or fragile items and offers insurance options for added peace of mind.

reliable moving company


While it's unfortunate when movers damage furniture, there are steps you can take to address the issue and seek compensation. By inspecting your furniture before the move, notifying the moving company of any damage, filing a claim, and working with the company to find a resolution, you can protect your rights and ensure that your furniture is properly repaired or replaced. Taking precautions and choosing a reliable moving company can also help minimize the risk of future damage. Remember, communication and documentation are key when dealing with damaged furniture during a move.